Do you ship internationally?
At the moment, we do not ship internationally. We hope to soon.
Can I use a forwarding shipping company (eg. Aramex)?
Unfortunately not. We cannot be responsible for packages if you send them to other shipping companies. We cannot be responsible for damaged or lost packages if you send them to other shipping companies.
When will I expect to receive my package?
Packages being delivered in the United States typically take 2-5 business days to arrive after they are shipped, some orders can take 5-10 business days to arrive. Orders take 24-48 hours to process for shipping. You’ll receive a tracking number and link as soon as your order ships. Please allow 24-48 hours for tracking to be available.
Why isn't the tracking link working once I receive an email confirmation on the order?
All orders will be sent to the USPS facility during business hours where they will be scanned and process for shipping. Tracking will be available 24-48 hours after processing.
I still have not received my package, what do I do?
Baetea will send you a tracking link once your package has shipped. You can view your package’s last location on the tracking system. Contact your shipping carrier or Post Office and give them the tracking number to your order to locate your package.
The tracking states it has been "Delivered" but I have not received it yet. What do I do?
Contact your shipping carrier or Post Office and give them the tracking number to your order to locate your package. USPS can hold packages for 30 days in their facility if they were unable to deliver the package to the receiver during the time of delivery and becomes unclaimed. Contact your carrier or Post Office as they may have it on hold for you to pick it. If it’s past the 30-day mark then USPS will resend the package back to Baetea as unclaimed.
When Can I cancel my order?
We can only cancel orders before processing. Once an order is processed for shipping, we are unable to cancel that order.
When can I return my order/when can I get a refund?
Please note all sales are final, this is not a money-back guarantee product.